1. Can you accept custom design / logo / packaging?
Yes, we accept fully customized orders. We can customize product material, color, size, logo (printing, embossing, engraving, etc.), packaging and labeling according to your design files (AI, PDF, EPS, CDR). OEM & ODM are both welcome.
2. What is your MOQ for custom promotional products?
Our MOQ depends on the product type and craft. Normally the MOQ for custom promotional gifts is 100-500 pcs. For some special crafts or materials, the MOQ may be higher. We can also check if we can support a lower quantity for your trial order.
3. How long is the production lead time for custom orders?
For general custom promotional products, the sample time is 3 to 7 working days, and the mass production time is 7 to 15 working days after sample confirmation & payment received. Exact lead time will be confirmed after we know your product details and quantity.
4. Can you provide a sample before mass production?
Yes, we can provide a pre-production sample to check quality, logo position and effect. Some existing samples can be free, you only pay shipping cost. Customized samples require a sample fee, which will be refunded or deducted from your bulk order when the order quantity meets our requirement.
5. Are there free samples available?
Yes, some of our existing stock samples can be provided for free, with only the shipping costs covered by the client. Fully customized samples require a sample fee, which is refundable upon reaching our bulk order requirement.
6. Which formats do you accept for custom design logo files?
We accept design files in AI, PDF, EPS, and CDR formats to customize product material, color, size, logo printing, embossing, and engraving.