Q
Do you support direct delivery?
Yes, we offer Dropshipping. You can send the information to us and we arrange the product and ship it within 3 days.
Q
May I ask about the sample and delivery time?
Yes, you can get samples from the sales department or place orders directly. For samples, we usually send them within 3 days after receiving your remittance. You will receive them by international express within a week. Bulk orders take about 5-10 days, OEM and ODM orders around 15-25 days, and RTS (Direct online order) for less than 500 pieces takes 7-14 days.
Q
What is the minimum quantity (MOQ)?
We support small orders, even RTS or direct shipment (1 piece). But for bulk orders, please contact us for more details.
Q
Can I print my logo on products and packages?
Yes, you can. We support OEM and ODM orders. We have a dedicated OEM and ODM team. The minimum order quantity of customized products is 500 pieces, and customized packaging is 500 pieces. Please provide more details to negotiate with us.
Q
What is the warranty period and guarantee policy?
All our products are guaranteed for one year from delivery. Within the warranty period, if there is any quality problem, we will send you new products.
Q
How do I pay and what is the mode of transportation?
For RTS online orders, you can pay via credit card, PayPal, or wire transfer. For other terms of payment, we accept T/T, Western Union, and Alibaba Trade Assurance. We usually send goods by express, air, sea, or special line.
Fyre Toys
