Q: Are you a direct factory or a trading company?
A: We are a professional manufacturing factory. You are welcome to visit our factory at any time, and we also support online live video inspections.
Q: Can I customize my own logo, size, and packaging?
A: Yes, we provide full OEM & ODM services. We can customize the product dimensions, print your custom logo, and design custom packaging (such as color boxes) according to your requirements.
Q: How do you guarantee the quality of the products?
A: We maintain strict quality control throughout the manufacturing process and provide detailed production updates. Additionally, product lab testing and safety certificates can be arranged upon request.
Q: Do you support customized designs and mold making?
A: Yes, we can develop new molds and structures based on your design files and requirements. Our engineering team will assist in refining the design for optimal production.
Q: What is your response time for inquiries or complaints?
A: Customer feedback is highly valued. We address all customer requirements and complaints with high respect and aim to provide responsive, efficient solutions immediately.