Frequently Asked Questions
Q What are the available trade terms and payment methods?
We support FOB, CNF, CIF, and EXW trade terms. Payments can be processed via T/T (30% deposit before production and 70% balance against B/L copy), 100% irrevocable L/C at sight, PayPal, or Western Union.
Q What is the typical lead time for samples and final delivery?
Our sample lead time is 7-14 days. For mass production and delivery, branded items take 7-10 days, while custom ODM/OEM orders require 45-55 days.
Q How is the product warranty handled?
We guarantee that all products received are qualified. If you find any damaged parts, please email us detailed photos, and we will send replacements based on the situation. Our brand has been globally insured since 2017 for added security.
Q How do you protect custom designs and intellectual property?
We sign strict Non-Disclosure Agreements (NDA) to protect your designs and ensure they are not sold to third parties. For large-scale orders, we can also execute exclusivity contracts tailored to your business.
Q Are the materials eco-friendly, and do you supply FSC-certified materials?
Yes, we have used professional, certified, eco-friendly materials since 2008. We test our paints regularly through SGS and operate our own safety lab. FSC-compliant materials are available upon request, subject to an 8% higher material cost.
Q What global brands do you work with in America and Europe?
We work with partners globally. Key clients in America include Disney, Target, Toys "R" Us, Hasbro, Nuby, and Tomy. In Europe, we work with Studio100, JMD, METRO, Pampers, and IKEA.